- Does Firgun deliver Internationally?
Having received so much love from overseas, Yes, Firgun has started shipping to international locations.
- How is the shipping rate calculated for international orders?
Shipping is calculated at the time of checkout. We have a standard shipping charge of INR1500 (approx USD 20) on each international order.
How long does it take to ship internationally?
We ship all our orders though reputed courier services like DHL/FEDEX which ideally takes no longer than 7-10 working days from the date of order placement.
Do I have to bear the local taxes when I receive my order?
Since each country has there on set of local taxes, all taxes and duties shall be borne by the customer. In the case where additional customs charges are assessed, customer will be responsible for paying these additional fees.
Is COD Available on international orders?
No, COD is not applicable on international orders. We accept only prepaid orders.
How can I make the payment for international orders?
You can make your payment through any international bank cards. Apart from that, you may also pay through PayPal.
- What is your Return Policy?
While we make sure to deliver the best, we do entertain returns in case of dissatisfaction with the material or product damage. In case you did not like the product, you can return the product within 10 days from the date of receipt, by notifying us on email@example.com. In this case, the return shipping charges will be borne by the customer. We will refund the product amount (only), if we receive the order, within 10 days from the date of receipt. Please Note: Products bought on Sale are not returnable or exchangeable unless defective.
- What is your Cancellation Policy?
If you cancel your order within 24 hours from the time of order placement, full amount will be refunded. However, if you wish to cancel your order once it’s shipped (you will receive a text message from courier company), in this case, the money will not be refunded. If you wish to return the product, you can refer to Question no. 7.
- Can I bill the order internationally and get it shipped to an Indian address?
You can definitely pay internationally and get it shipped to any town or city in India. Besides, all the charges we levy on shipping are going to be calculated on domestic prices only.
- How can I detect the quality of the fabric online?
Hailing right from the hands of efficient and diligent artisans, each fabric tags along some unique characteristics. Apart from providing good quality fabrics to our customers we also aim at educating them on the various characteristics recognized with each fabric. Kindly refer to our product page wherein we have mentioned the opacity, color bleeding and shrinkage properties for every fabric, hence the quality is going to differ accordingly.
- How do I contact Firgun customer support?
You can call/whatsapp us at +91 9999455165 from 4:30 am – 12: 30 pm (as per GMT Time Zone). You can also drop us an email at firstname.lastname@example.org and we will revert to you within 24 hours from Monday-Saturday, except Indian Public Holidays.
Still can’t find the answer to your query? Don’t hesitate to get in touch with us!
Just drop us a mail at email@example.com or call/whatsapp at +91 9999455165 .